We’re sure you have lots of questions and here we try to answer as many of them as we can think of. If the information you need isn’t here, feel free to get in touch with us any time.
For the majority of orders including all click and collect orders, you need to order 14 hours in advance of your desired delivery/collection time, and up to a month in advance. We also offer a same day home delivery service where you can order by 5pm for delivery that day, currently up to 14 miles from our kitchen in Liphook.
Yes, we offer a same day home delivery service where you can order by 5pm for delivery that day, currently up to 14 miles from our kitchen in Liphook. All orders for delivery further than that, and for click and collect, need to be confirmed at least 14 hours in advance.
Currently, you are not able to do this yourself but if you wish to amend your orders, please contact us and we will be able to help as long as you give us enough notice!
We aim to be as flexible as we can. Up to 24 hours before your delivery/collection time, we are happy to cancel and refund your order in full. If later than this, we will do our best to accommodate cancellation requests but cannot guarantee anything.
If you want to browse our full menu before ordering, you can view a full PDF menu on this page. Then on our ordering portal, you will find more detailed information.
You can find full allergens and dietary information in two places: 1) on the full PDF menu on this page of our website; and 2) each menu item on our ordering portal has full allergen and dietary information. If you have any concerns, please contact us. Please note that we do our absolute best to cater to specific requirements though we cannot guarantee against cross-contamination.
Please contact us directly and we will always do our best to help if we can.
It depends how hungry you are! OK, that’s not helpful so here’s some guidance:
If you want more guidance on quantities, please contact us as we’d be very happy to help.
All dishes in this range are cooked and immediately chilled before being delivered cold for you to reheat at home. We provide heating instructions in bags and on our website. Depending on the item, you may heat in the microwave, oven or on the hob. These items can be refrigerated for some time before heating and eating, just check the use by date on the packaging.
We always want to reward our loyal customers. We currently have two schemes in place; 1) when you order through our ordering portal, you will be rewarded with points, 1 point for every £1 you spend. When you reach 250 points, you can choose to use these for a 10% discount off your next order; and 2) as you make more orders, we will send you reward emails with increasingly generous codes so look out for those in your inbox!
Yes, we have an online shop where you can purchase gift cards as well as merchandise and a range of experiences. We only offer digital gift cards currently that you can send directly to the recipient, and they can then redeem it at checkout when ordering from us by entering the code into the gift card code section.
Lucky you! When you are on the checkout page of our website, enter your code into the discount code section at checkout and hit the apply button. Please note that some discount codes require you to then enter your mobile number to be sent an activation code which you then need to enter for the discount to be applied.
We accept all major credit cards including American Express.
We cannot process orders over the phone. If for any reason you are unable to complete an order on our ordering portal, please contact us as we can confirm orders manually.
Yes, for home delivery the minimum order value is £50 and for click and collect it is £25.
All of our food is made freshly to order. For the sushi, we prepare this as close as possible to the time of collection/delivery on the day to ensure freshness.
Sushi rice doesn’t like getting too cold for too long! We make the sushi as late as possible on the day of delivery/collection to maintain freshness. We have to refrigerate the sushi in transit and at our click and collect locations, but we try and minimise time in the fridge. When you take delivery/collect your sushi, if you are eating it within soon, we recommend you don’t refrigerate it to allow it to come up to room temperature. Food safety guidelines state it can remain out of the fridge for up to four hours.
If kept refrigerated, our sushi will be safe to eat the next day, but we strongly recommend you eat it on the day of delivery/collection as sushi rice dries out quickly in the fridge. Our heat at home range can be kept refrigerated for longer, just check the use by date on the packaging.
Our tuna is frozen at source. Our salmon and Hamachi isn’t frozen.
One massive benefit of our pre-ordering model is that we have almost zero food waste. Everything is made to order so we throw very little away.
Sustainability is one of our core principles and we expect the same from our suppliers. We source products that are both ethically produced and sustainable. Our fresh fish suppliers hold MSC and Chain of Custody Certification ensuring our fish is traceable from the boat to your back door. We do not use endangered blue fin tuna and all our tuna is pole and line caught.
We currently offer home delivery from our base in Liphook. For pre-orders (ordering at least 14 hours in advance) we deliver to a wide range of postcodes across the South of England with more being added all the time. Check your postcode via our ordering page to see if we deliver to you.
For same day home delivery orders, we currently offer home delivery up to 14 miles from Liphook.
For click and collect, some of our partners are even further away!
For home delivery for pre-orders, our first delivery slot is 1200 to 1300 and the last is 1900 to 2000. We commit to delivering within the one-hour slot you request at the time of ordering. For on the day home delivery orders, we offer two delivery windows from 1600 to 1800 and 1800 to 2000. And for click and collect, collection times vary by location and our partner opening hours.
While you aren’t able to amend this yourself, if you need to make a change, please contact us and we will do our best to accommodate the change.
We commit to delivering within the 1-hour delivery slot you have selected (2 hours for same day). For home delivery, on the day of delivery, you will receive a text message confirming your delivery time and if there is an updated ETA, you will be sent another text.
Please note that you will not receive a notification for click and collect orders, but your order will be waiting for you at the time you selected at checkout.
We will always ensure that your order is ready and waiting for you by your selected collection time. We cannot guarantee it will be there earlier but if do wish to collect earlier, please contact us and we will do our best to help.
You will receive texts to update you on your delivery ETA on the day of delivery. If you know you aren’t going to be in, please let us know as far in advance as possible and we will try to reschedule your delivery or confirm a safe place to leave your order.
If you do are not home when the driver arrives, and we haven’t been informed, our driver will attempt to contact you and will wait for 10 minutes. If they do not hear from you, the driver will leave your order if there is a safe, dry place to leave it. If there isn’t, they will leave with your order and if you contact us, we will attempt to redeliver or offer you the option to collect if possible.
The vast majorities of our deliveries are made on time. If for any reason the driver is running more than 10 minutes later/earlier than your requested delivery window, we will contact you to let you know. In the unlikely event that there is a significant delay, and it causes issues with your plans, please contact us and we will do all we can to make up for it.
When you receive delivery or collect your order, please contact us right away if there are any issues. We will do our very best to fix the issue in the moment. Where this isn’t possible, we will make up for it as best we can.
Yes, we charge a flat £5 delivery fee regardless of location up to orders with a value over £150 where there is no charge. There is no delivery fee on click and collect orders.
Yes, we have a lovely fleet of bright pink vans and employ all our own drivers to ensure that the delivery experience is as good as it can be. If you ever have feedback on our drivers, please contact us.
We are listed on Deliveroo, and you can order from there, but we will fulfil delivery ourselves.
We work with a wide range of partners who offer a click and collect service for our customers. This allows us to serve a much wider radius outside our home delivery service and also to offer orders with a lower minimum order value (£25) and no delivery charge.
When ordering, you enter your postcode to find the click and collect location that is most convenient for you, and you will be directed to the relevant section of our ordering portal. You then complete your order and select a 20-minute collection slot on your chosen day. We will then deliver your food to the partner location in advance of your chosen collection time. Just head to your chosen location, give your name and order number and a member of their staff will give you your order.
Head over to the locations page of our website for an up-to-date list of our click and collect partners. On our ordering page, when you enter your postcode, you will be shown your closest three collection points.
Your order will be kept refrigerated at our partner collection point. If you are going to collect later than your selected collection time, this is no problem as long as you arrive before the partner location’s closing time. If you are running really late, and this could be an issue, please contact us and we will do our best to help.
You will receive a confirmation email and code when you place your order. The email will be sent from firstname.lastname@example.org
Please show your confirmation email to a member of staff at our partner location and they will give you your order.
If you believe something is missing from your order, or you think that it is not as it should be please contact us straight away so that we can resolve the issue, partner staff are unable to resolve any complaints or issues with the order.
When you arrive at the locker, tap the button that says ‘Pick Up Reservations’. You will be then asked for a 5-digit code which is the same as your order confirmation number.
Your locker will then open and you can collect your food. Please note that if your order is particularly large, it may be spread across multiple lockers and they will open one after the other.
When you have collected your food, please close the door so it locks shut if possible!
Yes, we take great care to ensure that all our packaging is sustainable as it can be. All boxes, bags and pots, including lids, are fully recyclable.
Absolutely, this is a big part of what we do. You can either order directly through our website as normal for you to cater at home yourselves (call us if you want any menu guidance) or we can offer a fully catered option where we send chefs and/or serving staff to your home. So, get in touch if you want some special food for a special event.
Our delicious food is conceived and created by Michelin-trained, multi-award winning chef, Neil Witney, who has launched and run some of the UK’s top pan-Asian restaurants such as E&O and Eight over Eight. We are lucky to have him overseeing our food offering!
While we aren’t an events company, we do run or take part in a variety of events throughout the year. These could be supper clubs at local venues, food festivals and much more. We also regularly offer masterclasses at our kitchen. You can find information about our ticketed events via this link.